Privacy Policy
www.valleyclinicturkiye.com
At valleyclinicturkiye, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, process, use, disclose, and protect the information you share with us through our website and services, in compliance with applicable data protection laws, including the Personal Data Protection Law No. 6698 (PDPL/KVKK) and the General Data Protection Regulation (GDPR).
1. Data Controller
Company Name: valleyclinicturkiye
Address: Şirinevler Mah. Meriç Sk. Özaltın İş Merkezi No:16/3
Bahçelievler-İstanbul
E-mail: info@valleyclinicturkiye.com
Phone: +90 541 338 31 47
Website: https://valleyclinicturkiye.com/
2. Types of Data Collected
We may collect the following categories of personal data:
Identity Information: Full name, nationality, ID/passport number
Contact Information: E-mail address, phone number, residential address
Health Information: Medical history, examination results, treatment records (processed only with your explicit consent)
Travel Information: Flight details, hotel bookings, transfer arrangements
Technical Data: IP address, device/browser information, cookies, user activity logs
Communication Content: Messages sent through contact forms, e-mails, or chat platforms (e.g., WhatsApp)
3. Purpose of Data Processing
We process personal data to:
Schedule and coordinate medical consultations and treatments
Organize accommodation, transportation, and other health tourism logistics
Evaluate eligibility and ensure safe delivery of healthcare services
Fulfill our legal obligations as a health tourism intermediary
Improve website performance and user experience
Respond to your inquiries, feedback, or requests
Provide administrative and operational support
4. Legal Basis for Processing
Your personal data is processed based on the following legal grounds:
Your explicit consent (especially for sensitive health data)
Execution of a contract (e.g., service agreement for health tourism)
Compliance with legal obligations (e.g., Ministry of Health regulations)
Legitimate interests (e.g., improving services, ensuring site security)
Protection of vital interests (if necessary in urgent medical cases)
5. Data Sharing and Transfers
Your personal data may be shared with:
Licensed healthcare institutions and professionals
Partner travel and accommodation providers
Regulatory and supervisory public authorities
Our contracted IT, legal, and cloud service providers
Third parties only when required by law or for authorized processing purposes
We do not sell or lease your data under any circumstances. If data is transferred outside of Türkiye/EEA, we ensure adequate safeguards (e.g., Standard Contractual Clauses) are in place.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law (e.g., 10 years for medical records as per Turkish regulations).
7. Your Data Protection Rights
Under PDPL and GDPR, you have the right to:
Learn whether your personal data is processed
Request access to your data
Request correction of inaccurate or incomplete data
Request deletion or restriction of processing under certain conditions
Object to automated decision-making
Withdraw your consent at any time
File a complaint with a supervisory authority if your rights are violated
To exercise your rights, please contact us at info@valleyclinicturkiye.com
8. Cookie Usage
We use cookies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage or disable cookies through your browser settings. For more information, please see our [Cookie Policy].
9. Security of Your Data
We implement appropriate technical and organizational security measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal data.
10. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time. We recommend checking this page periodically for any changes. The latest version will always be available on our website.
Contact
If you have questions or concerns about our privacy practices, please contact us:
E-mail: info@valleyclinicturkiye.com
Phone: +90 541 338 31 47
Address: Şirinevler Mah. Meriç Sk. Özaltın İş Merkezi No:16/3
Bahçelievler-İstanbul